1. Provide a reflective account of how you met one (or more) of the GPhC’s standards for pharmacy professionals. The GPhC will tell you which standard(s) to choose from each year (this example record relates to standard 3).
I am the Lead pharmacist for medicine at the NHS trust where I work. I lead a team of clinical pharmacists providing a service to the medical wards and clinics.
My service users include patients, medical staff, nurses and other healthcare professionals.
Ensuring effective communication is part of my role. I make sure that the team of clinical pharmacists I lead are well trained and motivated to provide a high quality service to the medical wards across the trust. I utilise my consultation skill when talking to patients about their medicines and develop and implement prescribing policies and procedures across the directorate of medicine. I have built up a strong relationship between the pharmacy department and the directorate of medicine that is largely built on good communication. I am always looking at ways of communicating better and listen to feedback from patients and staff members that inform improvements. An example of how I meet standard 3 is my reflections on managing an ongoing shortage of an antibiotic injection. I needed to agree recommended alternative antibiotics with medical colleagues and then circulate the information to prescribers at the trust. I formulated a memo (in the form of a flyer) with the recommended alternative antibiotics that were to be used and circulated hard (paper) copies to all doctors on the wards via their clinical pharmacists (who were fully briefed by a training session held in the pharmacy department). An announcement was made on the trust’s intranet and the information was also emailed to medical service leads for dissemination to the medical teams. I also held training sessions for all pharmacy staff across the acute hospital sites and attended departmental/directorate of medicine meetings to present the information.
When medicines are in short supply it is my role to assess the need and provide possible alternatives. I identified that this particular shortage would last long enough to need to provide information and advice. I received positive feedback from ward based staff that they were grateful I had planned ahead so risks and problems were averted. Indeed all patients received the necessary recommended alternative treatment. On reflection, I utilised a variety of methods to communicate the necessary information (written, face-to-face and digital) and this proved to be effective with colleagues in the pharmacy department grateful that we were fully prepared and not caught out by the shortage. I feel confident about handling similar issues in future.